René Faigle AG, Faigle Solutions AG Focus of IT on the Digitalisation of Business Processes
Faigle's IT infrastructure required a complete overhaul. As a result, the management decided to outsource the entire infrastructure, creating a solid foundation for process digitalisation.
Metagon showed us how IT can become a strong partner for the business and guided Faigle through the entire transformation process.
Challenge
The in-house IT infrastructure had become outdated. Data centres, servers, storage, and routers needed to be replaced. The server virtualisation software and the Citrix platform had to be migrated to current versions. The clients no longer met the employees' requirements.
User dissatisfaction with performance and stability was a logical consequence. The new IT management had to respond and commissioned Metagon to conduct a comprehensive IT assessment.
Solution
Metagon analysed the state of the IT infrastructure and presented the target model: To advance digitalisation, the in-house IT should focus on business-critical services and applications. IT infrastructure, basic services, and clients should be sourced as services from a provider.
Metagon evaluated the sourcing provider together with Faigle as part of a comprehensive tendering process (RFP). After the contract negotiations, Metagon supported the implementation until the rollout of the new digital workplaces.
Results
Today, Faigle relies on a robust, flexible, and highly available IT infrastructure. Together with the IT provider, Faigle is driving the digitalisation of business processes. In regular meetings, the current KPIs, SLAs, and platform extensions are discussed.
Faigle’s IT now has excellent IT operations processes and security concepts. It is a valued partner and enabler of the business, making a substantial contribution to the company’s value creation.
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